Frequently Asked Questions (FAQ)
Find quick answers to common questions about shopping with Vynka Store.
🛍 Orders & Shopping
Do I need an account to place an order?
No, you can shop without creating an account. However, we recommend creating one to access features like order history and wishlists.
Can I cancel my order after placing it?
Yes, you can cancel your order within 6 hours of placing it. Once the order is dispatched, it cannot be cancelled.
How do I track my order?
After your order is shipped, we’ll send you a tracking ID via SMS or WhatsApp from our courier partner (usually PostEx).
💸 Payments
What payment methods do you accept?
We currently accept Cash on Delivery (COD) only.
Will you offer online payments in the future?
Yes, we plan to introduce online payment options soon for a more convenient checkout experience.
🚚 Shipping
What is your delivery time?
Orders are delivered within 3–5 business days across Pakistan, depending on location and weather conditions.
Do you offer same-day or express shipping?
No, we do not offer same-day or express shipping at this time.
Can I choose my delivery date or time?
No, scheduled delivery is not available. However, you will be contacted before delivery to ensure someone is available to receive the parcel.
🔁 Returns & Refunds
What is your return/exchange policy?
You can request a return or exchange within 3 days of delivery (including weekends and holidays). Items must be unused, with tags and in original packaging.
Are sale or clearance items returnable?
No, sale/clearance items are non-returnable and non-refundable.
How do I request a return or refund?
You can contact us via email or WhatsApp with your Order ID and a valid reason. Photos or videos may be required for review.
How will I receive my refund?
Refunds are made via bank transfer. In the future, we may offer store credits.
💎 Products
Will sold-out items be restocked?
Usually, no. Most items are limited and will not be restocked once sold out.
Do you offer custom or personalized jewelry?
No, we currently do not offer customization or personalized pieces.
📞 Customer Support
How can I contact customer support?
You can reach us through:
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📧 Email: support@vynkastore.com
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📱 WhatsApp
Please include your Order ID for faster assistance.
What are your customer service hours?
Support is available from 12:00 PM to 6:00 PM, Monday to Saturday.